Being in a data crunching environment - and I have no lack of passion for data crunching, I am disappointed in the customization and time required to work with webtrends. I've worked with Clicktracks (software) in the past, and while I wasn't happy with the performance of the software version (as far as speed), I was extremely happy with the data it gave me - and hope that if I can migrate to the hosted version that I would get the necessary speed.
Visual overlays on the webpages of where visitors go from the start were extremely useful. As were the splitting between the Natural Keywords from Search engines (specifically Google. Yahoo wasn't split for some reason) to the paid search, which we did alot from both.
Now I am working on a clients version of webtrends analytics 8, and I am not getting much of that data. In fact, I am not getting much actionable data beyond the basics. Keywords searched, popular pages, amounts of hits and visitors etc.
I don't have the analysis of where visitors go from one page to the next. I don't really know the conversion rates from pages to the next page. This is a very sad person here. Ohh, and yes, I've spent over 6 hours on the phone with tech support, and the final response has been to either upgrade to the warehouse version, or to hire webtrends specialists to customize the queries. Exactly what the doctor ordered.